4K Interiors Online Goods Terms

Version 28 October 2026

About your purchase

These terms apply to consumer purchases of physical products from 4K Interiors. Any separately commissioned interior-design or styling service has its own agreed scope and terms. Read these terms with our Shipping & Returns Policy and Privacy Notice, available from the website footer and checkout. Nothing here removes a legal right you have as a consumer.

Who we are

4K Interiors is the trading name of 4KINTERIORS LTD, registered in England and Wales under company number 13738349. Our registered office is Millfield House, Spalding Common, Spalding, Lincolnshire, PE11 3AU, United Kingdom. For customer service and business correspondence, contact support@4kinteriors.com, 07561 100079, or 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom. The London address is not a routine goods-return depot. Contact us for the appropriate return destination; your right to notify cancellation does not depend on obtaining prior permission.

Products and photographs

The product page describes the item, its principal features and the quantity being sold. Natural materials can vary in pattern and tone, and screens and lighting can affect colour appearance. These variations do not remove our obligation to supply goods that match their description. Furniture, decorations and other props shown in a styled room are included only when expressly listed as part of the product or your order. Room illustrations do not replace checking dimensions and access at your property.

Ordering and payment

Orders are placed in English. Add your chosen items to the basket, check their quantities and options, enter your delivery details, select an available delivery and payment method, and review the total before using the final payment button. You can correct details before that step. The final payment button makes clear that the order carries an obligation to pay. Prices are in pounds sterling; applicable delivery costs and eligible discounts must be shown before you commit. We provide your order details and a dated copy of these terms by email. Keep that confirmation and the terms applying to your purchase. A payment-provider receipt alone does not describe dispatch or guarantee a delivery date. If an item cannot be supplied or an error needs resolving, we will contact you promptly; we will not substitute an item or impose a higher price without your agreement, and any refund due will be made promptly in accordance with your rights.

Delivery

Free standard delivery applies to eligible mainland UK orders as described in our Shipping & Returns Policy. For Northern Ireland or other non-mainland destinations, contact us with the item and postcode before ordering so that availability and any delivery charge can be agreed. For large furniture, check dimensions, access and any special arrangements before ordering. An additional delivery or optional-service charge requires your agreement; we will not treat silence as acceptance. Delivery estimates depend on the product, availability and destination, and some items are dispatched by fulfilment partners. 4K Interiors remains responsible to you for your order. Unless another period is agreed, goods will be delivered without undue delay and within 30 days. Your legal remedies for late delivery remain available. We bear the risk until the goods are received by you or a person you nominate, subject to the legal exception where you independently commission a carrier we did not offer.

Cancelling and returning an unwanted item

For an ordinary online consumer purchase, you can cancel without giving a reason up to 14 days after delivery, counting from the following day. Where one order is delivered in separate parts, the period normally runs from receipt of the last item. Notify us by email, post or another clear statement. Our optional cancellation form is linked in the Shipping & Returns Policy; you do not have to use it. Send the goods back without undue delay and within 14 days after telling us. Contact us promptly for the correct destination so that routing does not delay your return. You may inspect goods as you would in a shop. Please pack them securely, using their original packaging where possible. Assembly or loss of original packaging does not automatically remove your cancellation right. A lawful deduction may apply only for diminished value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning. Discounted goods retain their statutory rights. We will explain any specific lawful cancellation exception before an affected purchase; no blanket exception applies simply because an item is furniture or ordered from a supplier.

Return carriage and refunds

For a change-of-mind return, you pay the direct return-transport cost where this was disclosed before ordering. Furniture that cannot normally be posted may cost approximately £40–£150 to return within mainland UK for a typical single item, or £100–£300 for a particularly large, heavy or two-person collection. These are estimates, not fixed retailer charges. Size, weight, postcodes, access and handling affect the cost. Where unusual or multiple items, remote locations or difficult access fall outside these ranges, we will provide an item- and postcode-specific return-cost estimate before you order. If we arrange a collection, its direct cost will be agreed first. There is no statutory-cancellation restocking fee. For cancellation of the whole order, we refund the goods and any standard outbound delivery charge you paid; the extra cost of a premium delivery service need not be refunded. Refunds are made without undue delay and no later than the applicable legal deadline. If we have not offered to collect, this is 14 days after receiving the goods back or, if earlier, your evidence that they were sent back. If we offer to collect, or no goods have been supplied, the usual deadline is 14 days after your cancellation notice. Refunds use the original payment method unless you expressly agree otherwise, without a refund fee.

Faulty, damaged or incorrect goods

Contact us with your order details if goods arrive faulty, damaged, incorrect or not as described. Photographs can help us resolve the problem but do not replace or restrict your legal rights. We will provide the remedy required by law and cover reasonable return costs where the fault or error is our responsibility. This includes the short-term right to reject faulty goods within 30 days where applicable, and later repair, replacement, price-reduction or refund rights as the law provides. A request to report damage promptly is not a condition that removes those rights.

Offers, privacy and help

Offer codes apply only to their stated products, limits and conditions. A styled collection does not automatically include a bundle discount. The current Welcome Edit offer is limited to the selected pieces and the terms issued with the code; it is not a storewide reduction. Newsletter permission is optional and separate from buying from us. Our Privacy Notice explains how information is used. For questions or complaints, contact support@4kinteriors.com and include your order number where available. We aim to respond to enquiries as promptly as possible. Nothing in these terms excludes liability or remedies that cannot lawfully be excluded. The version provided for your order applies to that purchase; later website updates do not retrospectively change it.