Question 1

Do you offer delivery across the UK?

Accepted Answer

Yes, we offer delivery across the UK. Delivery availability and timeframes may vary depending on the item, your location, and whether the piece is dispatched directly from one of our trusted brand partners.

Question 2

How long does delivery take?

Accepted Answer

Delivery times vary depending on the item ordered and current stock availability. Some pieces may arrive sooner than others, especially where items are fulfilled by different suppliers. If you would like an estimated lead time before ordering, please contact us and we will be happy to help.

Question 3

Can I return an item if I change my mind?

Accepted Answer

If you change your mind about an order, please contact us within 14 days of delivery. To be eligible for a return, items must be unused, in their original condition, and returned in the original packaging where possible.

Question 4

What should I do if my item arrives damaged?

Accepted Answer

Please contact us as soon as possible if your item arrives damaged or incorrect. Include your order number and clear photographs of the item and packaging so we can review the issue promptly and help put things right.

Question 5

Do you offer exchanges?

Accepted Answer

Yes, exchanges may be possible, subject to availability and the condition of the item being returned. Please contact us within 14 days of delivery, and we will guide you through the next steps.

Question 6

Can I customize the furniture I purchase?

Accepted Answer

Customization options vary depending on the product and supplier. Some items may be available in different finishes, sizes, or materials, while others are offered as shown. If you are looking for something specific, please contact us before ordering and we will let you know what is possible.

Question 7

Do you have a showroom I can visit?

Accepted Answer

We do not currently operate a public showroom. However, we carefully curate our collections to help you shop with confidence, and we are always happy to answer questions, provide guidance, and help you choose pieces suited to your space.

Question 8

What interior design services do you offer?

Accepted Answer

We offer interior design support for clients looking to create refined, cohesive, and beautifully elevated spaces. Depending on your needs, this may include design guidance, furniture and décor selection, space planning, and help creating a polished overall look for your home.

Question 9

Can you help me choose the right furniture for my space?

Accepted Answer

Yes. We are happy to help you choose pieces that work with your room, style, and overall vision. If you are unsure where to begin, contact us with a few details about your space and we can help guide you toward suitable options.

Question 10

How long does an interior design project take?

Accepted Answer

Timelines vary depending on the size and scope of the project. Smaller design consultations may be completed more quickly, while full-room or multi-room projects naturally take longer. Once we understand your needs, we can give you a clearer idea of the expected timeframe.

Frequently Asked Questions

Do you offer delivery across the UK?

How long does delivery take?

Can I return an item if I change my mind?

What should I do if my item arrives damaged?

Do you offer exchanges?

Can I customize the furniture I purchase?

Do you have a showroom I can visit?

What interior design services do you offer?

Can you help me choose the right furniture for my space?

How long does an interior design project take?

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